Here is how to find out where your order is.
Check your email first
We send two emails for every order. The first confirms your order straight away. The second arrives when your parcel leaves the warehouse and contains your tracking number and a link. If you cannot see them, check your spam or promotions folder.
Using your tracking number
Click the link in your shipping email, or paste the tracking number into the carrier's own website. Tracking can take up to 24 hours to start updating after you receive it, and it often sits still for a day or two while the parcel moves between depots. That is normal.
If you have an account
Log in and open your order history to see the status of every order you have placed.
Still nothing after 14 working days?
Email velorahomestoreinfo@gmail.com with your order number and we will chase the carrier for you.