Returns and Refunds
If something is not right, we will put it right. Start a return by emailing us with your order number and a short note about the problem.
Your legal right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to tell us you want to cancel, for any reason at all. You do not have to give us a reason. You then have a further 14 days to send the goods back.
We will refund the full price of the goods plus the standard delivery charge you originally paid, within 14 days of receiving the goods back or of you providing proof of postage, whichever is sooner. Return postage is your responsibility unless the item is faulty or was sent in error.
Faulty or misdescribed goods
Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item and receive a full refund. After 30 days we will repair or replace it. These rights are in addition to the cancellation right above.
Damaged or wrong items
Email us a photo within 7 days of delivery and we will send a replacement or refund you in full. You will not need to return the item in most cases.
How refunds are issued
Refunds go back to your original payment method. Once we process a refund it usually appears within 5 to 10 business days, depending on your bank.
Items we cannot accept back
For hygiene reasons we cannot accept returns of used bath mats, towels or bedding unless they are faulty. This does not affect your legal rights.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Contact
Email us with your order number to start a return. We reply within 1 business day and will send you return instructions.